Built for comfort. Covered with confidence.
Niture products are covered against verified manufacturing defects in materials and workmanship under normal residential or commercial use, throughout the applicable warranty period stated on your purchase invoice.
A quick reference to Niture's warranty coverage, exclusions, and claim procedures for ergonomic chairs and height-adjustable tables in Malaysia.
| Warranty Information | Niture Warranty Terms |
|---|---|
| Warranty Duration | The applicable warranty period is stated on the customer's purchase invoice. |
| Warranty Registration | Warranty registration is automatic upon delivery. |
| Ergonomic Chair Coverage | Verified manufacturing defects involving the chair mechanism, tilt and recline system, gas lift, base, castors, armrest mechanisms, and chair frame, seat and backrest structural components. |
| Height-Adjustable Table Coverage | Verified manufacturing defects involving electric motors, tilting mechanism, controller, table frame and structural components. |
| Chair Upholstery & Foam | Mesh, fabric, PU leather, leather, seat foam and cushions are excluded from the stated structural component warranty coverage. |
| Table Worktop | The tabletop surface is excluded, including scratches, dents, stains, discoloration, chipping, peeling, and damage from improper use, excessive loading or impact. |
| Table Accessories | Accessories and add-on components such as desk mats, phone holders, mouse holders, magnetic armrests and cable management accessories are excluded. |
| Warranty Eligibility | Original purchaser only. The warranty is non-transferable. |
| Claim Submission | All claims must be submitted through the official Niture online Warranty Claim Portal. |
| Warranty Assessment | Normally within 1–5 working days after complete information has been received. |
| Replacement Preparation | Normally within 14 working days, subject to stock availability. Fulfilment may take up to 60 days if parts are unavailable. |
| Replacement & Delivery Charges | Approved replacement parts are provided free of charge during the warranty period. Delivery or courier charges are borne by the customer. |
| Service Assistance | Customers may send their product to Niture for replacement assistance without labour charges. On-site service within Klang Valley is available at RM250 per visit. |
Important: Warranty coverage applies to verified manufacturing defects during the applicable warranty period. All claims are subject to Niture's assessment and the full Warranty Statement 2026-R3. The applicable warranty duration is stated on your purchase invoice.
Niture warrants its products against verified manufacturing defects in materials and workmanship under normal residential or commercial use, throughout the applicable warranty period stated on the customer's purchase invoice. Coverage depends on the product type and the nature of the reported defect.
Warranty coverage includes verified manufacturing defects and functional failures involving the following chair components:
Mesh, fabric, PU leather, leather, seat foam and cushions are excluded from the stated structural component warranty coverage. Normal cosmetic wear is also excluded.
Niture height-adjustable tables are covered against verified manufacturing defects and functional failures involving the following components:
The tabletop surface is excluded from warranty coverage, including cosmetic damage and surface wear. Accessories and add-on components, including desk mats, holders and cable management accessories, are also excluded.
Niture warranty covers verified manufacturing defects and component failures arising from normal intended use. It does not cover normal wear and tear, specified materials and accessories excluded under the applicable product warranty, or damage resulting from improper use, unauthorized modifications or accidents.
The following are considered normal wear and tear and are not covered under warranty:
Warranty does not cover damage resulting from:
The following materials are excluded from the stated structural component warranty:
The tabletop surface is excluded from height-adjustable table warranty coverage, including:
All height-adjustable table accessories and add-on components are excluded from the stated table warranty coverage. Examples include desk mats, phone holders, mouse holders, magnetic armrests and cable management accessories.
Minor cosmetic imperfections that do not affect the product's strength, safety or functionality are considered normal manufacturing characteristics and do not qualify as manufacturing defects. The next section explains these characteristics in greater detail.
Niture ergonomic chair armrest mechanisms remain covered against verified manufacturing defects. These should not be confused with magnetic armrests sold as height-adjustable table accessories, which are excluded from the table warranty coverage.
Minor cosmetic imperfections that do not affect the product's strength, safety or functionality are normal manufacturing characteristics and do not qualify as manufacturing defects.
Niture reserves the right to inspect and assess all warranty claims. Warranty eligibility shall be determined based on this Warranty Statement and the nature of the reported issue.
Niture warranty applies only to the original purchaser and is non-transferable.
The applicable warranty period for each purchased product is stated on the invoice issued to the customer. Warranty registration is automatic upon delivery.
Replacement parts supplied under warranty do not extend the original warranty period.
If the original component or product has been discontinued or is unavailable, Niture reserves the right to replace it with an equivalent component or product of similar specification and value.
Approved replacement parts are provided free of charge during the warranty period.
Delivery or courier charges for replacement parts shall be borne by the customer.
Customers may send their product to Niture for replacement assistance at no labour charge.
On-site service within Klang Valley is available at RM250 per visit.
To ensure prompt processing, all Niture warranty claims must be submitted through our online Warranty Claim Portal. Before submitting, please prepare the required information to help our Customer Service team assess your reported issue.
Prepare these three items before completing the online claim form.
Provide your Niture order ID or invoice number.
Include photographs and/or videos showing the reported issue.
Provide a brief description explaining the problem.
Here is what happens after you submit your claim through Niture's official online Warranty Claim Portal.
Complete the warranty claim form through Niture's official online portal and provide the required information.
Our Customer Service team will review your submission within 1–5 working days after complete information has been received.
If additional information is required, our Customer Service team will contact you before assessment.
If your warranty claim is approved, replacement parts will normally be prepared within 14 working days, subject to stock availability. If parts are temporarily unavailable, fulfilment may take up to 60 days.
Working days after complete information is received.
Normally within 14 working days after approval, subject to stock availability.
Fulfilment may take longer if replacement parts are temporarily unavailable.
Important: Failure to provide sufficient information may delay the warranty assessment. Warranty eligibility remains subject to Niture's assessment and the applicable Warranty Statement.
Use the official Niture Warranty Claim Form below to submit your order information, reported issue, and supporting photos or videos.
Fill in the Warranty Claim FormThe following limitations apply to Niture warranty claims, subject to applicable law.
To the fullest extent permitted by applicable law, Niture shall not be liable for any indirect, incidental or consequential loss arising from the purchase or use of its products.
Niture's total liability under this warranty shall not exceed the original purchase price of the affected product.
Nothing in this Warranty Statement limits or excludes any statutory consumer rights that cannot legally be excluded.
Find answers to common questions about Niture warranty coverage, product exclusions, warranty duration, claim procedures and replacement support in Malaysia.
The applicable warranty period for each Niture product is stated on the purchase invoice issued to the customer. Warranty duration may vary according to the purchased product.
Yes. Your Niture warranty is automatically registered upon delivery. The applicable warranty period is stated on your purchase invoice.
Niture warranty covers verified manufacturing defects involving major chair components, including the chair mechanism (tilt and recline system), gas lift, base, castors, armrest mechanisms, chair frame, and seat and backrest structural components.
Coverage applies during the applicable warranty period, subject to Niture's assessment.
Niture height-adjustable table warranty covers verified manufacturing defects involving electric motors, tilting mechanism, controller, table frame and structural components.
The tabletop surface and accessories are excluded from the stated table warranty coverage.
No. Niture warranty applies only to the original purchaser and is non-transferable.
Mesh, fabric, PU leather, leather upholstery materials, seat foam and cushions are excluded from the stated structural component warranty coverage.
Normal wear and tear, including fading, stains, discoloration and foam softening through normal use, is also excluded.
No. The tabletop surface is excluded from height-adjustable table warranty coverage.
Exclusions include scratches, dents, stains, discoloration, chipping, peeling and damage caused by improper use, excessive loading or impact.
No. Accessories and add-on components are excluded from the height-adjustable table warranty, including desk mats, phone holders, mouse holders, magnetic armrests and cable management accessories.
This exclusion is separate from ergonomic chair armrest mechanisms, which remain covered against verified manufacturing defects.
Minor cosmetic characteristics such as plastic mould marks, parting-line marks, deburring or trimming marks, minor injection moulding flow marks, and finishing variations within normal manufacturing tolerances are not considered manufacturing defects if they do not affect the product's strength, safety or functionality.
Warranty does not cover damage resulting from misuse or abuse, improper handling or installation, unauthorized repairs, alterations or modifications, accidents, impacts, negligence, fire, flood or other natural disasters.
All warranty claims must be submitted through Niture's official online Warranty Claim Portal.
Prepare your order ID or invoice number, clear photographs and/or videos of the reported issue, and a brief description of the problem.
Niture's Customer Service team will review your claim within 1–5 working days after complete information has been received.
If additional information is required, the team will contact you before assessment.
For approved claims, replacement parts will normally be prepared within 14 working days, subject to stock availability.
If replacement parts are temporarily unavailable, fulfilment may take up to 60 days.
Approved replacement parts are provided free of charge during the warranty period.
Delivery or courier charges for replacement parts shall be borne by the customer.
Yes. On-site service within Klang Valley is available at RM250 per visit.
Customers may also send their product to Niture for replacement assistance without labour charges.
No. Replacement parts supplied under warranty do not extend the original warranty period.
If an original component or product is discontinued or unavailable, Niture may replace it with an equivalent component or product of similar specification and value.
Warranty eligibility is subject to Niture's inspection and assessment under the applicable Warranty Statement. The warranty period for your product is stated on the purchase invoice. To report an issue, please use the online Warranty Claim Form below.
Prepare your order ID or invoice number, clear photographs and/or videos of the reported issue, and a brief description of the problem. Complete the official Niture Warranty Claim Form below to begin your warranty assessment.
The online warranty claim form is located directly below this section.
Words lie, body doesn’t — and our warranty stands by that.
Your warranty is automatically registered upon delivery. If you encounter any issues with your product, please complete the form below to file a warranty claim.
